Appreciating Valuable Employees

Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They’re absolutely free and worth a fortune…Sam Walton 
From Josh Sweeney @

Employees Going Above and Beyond

At a recent networking event I was completely amazed when an individual contributor from a nearby Lowes showed up and introduced themselves at one of the round tables. I am not speaking of a director or contractor salesperson but an individual contributor that works on the floor in a specific department who is out promoting the company. In an age where personal connection means more than ever, this person went out and made connections.

What are your employees doing to help make personal connections?

Do you provide incentive for individual contributors ( non sales ) to go outside the walls of the business?

From Carmax @

CarMax Associate Helps Customer, Wins Company Award
RICHMOND, Va. (Dec. 16, 2010) — CarMax, Inc. (NYSE: KMX), the nation’s largest retailer of used cars, awards Jacksonville, Fla. Service Consultant-in-training Kyle George the CarMax “Above and Beyond” award for his selfless customer service when he helped a family in need.   George completed repairs on a customer’s vehicle and called to remind him that coverage for his rental car would soon expire. He learned the customer had taken a bad fall and was unable to drive. Scheduled to work the next day, George picked up the customer’s rental car at 5 a.m. and returned it before starting his shift.“Kyle’s actions to help this customer and his family are admirable,” says Tom O’Neal, location general manager of the Jacksonville, Fl. CarMax. “We’re proud to have such an aware and thoughtful member on our team.”   Nationwide, only a few associates are chosen for CarMax’s “Above and Beyond” award each month. Winners receive a $1,000 bonus-check, a pizza party for their store, and a trophy. Associates who deliver exceptional customer service are nominated by store and regional management.   
Why not add your company’s story about your exceptional employees!

Al Bagocius
Voice Mail: 904.367.9322
e-mail @
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